Shipping, Exchange & Return Policy
Shipping Policy
We provide shipping across different governorates in Egypt. Shipping fees are calculated based on the delivery location and are shown during checkout or order confirmation.
Delivery Time
Orders are usually prepared and shipped within a reasonable processing period, and delivery typically takes 3 to 7 business days. Delivery time may vary depending on the destination, shipping conditions, and official holidays.
Order Confirmation
We may contact customers to confirm order details before shipping. Please make sure your name, phone number, and address are entered correctly to avoid delivery issues.
Shipping Fees
Shipping fees vary depending on the governorate and delivery area. In some special offers, free shipping may be provided according to the announced promotion terms.
Exchange & Return Policy
You may request an exchange or return within 14 days of receiving your order, provided that the product is unused, unopened, in its original condition, and in the original packaging.
Cases Eligible for Exchange or Return
- If you receive a different product than the one ordered.
- If the product arrives damaged or has a visible defect.
- If there is an issue caused by an error in order preparation or shipping.
Cases Not Eligible for Exchange or Return
- If the product has been opened or used.
- If the product is not returned in its original condition.
- If the damage happened after delivery due to misuse.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us as soon as possible and provide clear photos of the product and package so we can review the case and take the appropriate action.
Exchange or Return Costs
If the exchange or return is due to an error on our side, Belleza Cosmetics will bear the related costs. In other cases, shipping or reshipping fees may apply depending on the situation.
Order Cancellation
Orders may be canceled before they are shipped. If the order has already been shipped, it will be handled according to the exchange and return policy above.
Refund Process
After receiving and inspecting the returned item and confirming that it meets the return conditions, the appropriate action will be taken regarding replacement or refund within a reasonable time depending on the payment method and order status.
Contact Us
If you have any questions regarding shipping, exchange, or returns, you can contact us through:
- Email: info@belleza-cosmetics.com
- The Contact Us page on our website